To place an order, you need to create a customer account with a valid email address, where you will receive updates about your order. We recommend checking both your inbox and spam folder for notifications.

Detailed steps in the How to Order section:

1. Create a customer account / Reset password
2. Select products / Add to cart
3. Confirm order / Complete payment

Product prices are displayed in GBP and include VAT. The only accepted payment method is online payment using a Visa, Visa Electron, Maestro, or MasterCard.

How to Pay for Your Order?

The only available payment method is online card payment.

You can use a Visa, Visa Electron, Maestro, or MasterCard.

Payment Process:

1. Entering Your Card Details:
   After the final review of your order in step 3 of the checkout process, you will be redirected to a secure page where you need to enter your card details (without spaces between numbers). You will then be redirected to the 3D Secure authentication page.

2. 3D Secure Payment Authorization:

   • Enter your 3D Secure password (this may be a unique password or one sent by your bank via SMS, depending on their policies).
   • Alternatively, authorize the transaction through your banking app, following the instructions displayed on the screen.
   • Important: If authorizing through a banking app, do not close the checkout page, as this is necessary for the transaction to be completed successfully.
   • If using a mobile device, after switching to your banking app for authorization, you must return immediately to our website to finalize the payment.

To track your package:

1. Check your email for the shipping confirmation and tracking details.
2. Click the tracking link or enter the tracking number on the courier’s website.
3. Monitor updates to see the estimated delivery date and package status.

If you haven’t received tracking information or need assistance, please contact our customer support for help.

Delivery times may vary depending on your location, but generally, orders are processed and shipped within 1-2 business days.

• UK mainland: Typically, you can expect your order to arrive within 3-5 business days after shipment.

• Orders Placed Before 2:00 PM Will Be Collected by the Courier on the Same Day

  Orders placed before 2:00 PM will be picked up by the courier on the same day, Monday to Friday, excluding public holidays and bank holidays.

  Orders placed after 2:00 PM will be processed the following business day.

After placing your order, you will receive a confirmation email with the details of your order, including a unique order number. If you haven’t received this email, please check your spam or junk folder.

Additionally, you can:

1. Log into your account on our website to view your order history and track your current orders.
2. Contact customer support for assistance if you have any doubts or need help confirming your order.

If you haven’t received the confirmation, feel free to reach out, and we’ll be happy to assist you!

Please send an email to admin@farmaciadinuk.co.uk with the subject “Complaint”. In the email, please include:

• The product or service being complained about (e.g., product, order, delivery, return, payment, request, order cancellation, non-compliant product, missing product, extra product received, staff, etc.)
• A detailed description of the issue you encountered.
• Your order number, if applicable.
• Your contact information.

The response time may vary depending on the situation (necessary investigations, schedule), but you can expect a reply within approximately 48 working hours.

We are committed to resolving any issues as quickly and efficiently as possible.